Frequently Asked Questions

These are some of the most commonly asked questions

System of Care, also called SOC, embraces the idea that youth and families can and should have an active role in how systems serve them. This includes services in the community that are based on the youth and family’s strengths and needs, as identified by the youth and family. A System of Care addresses the needs of the youth and family through effective family, youth, and system partnerships and collaboration.

Family driven and youth guided, with the strengths and needs of the youth and family determining the types and mix of services and supports that best fit their needs. Community based, with services and the management of those services resting within a supportive framework at the community level. Culturally and linguistically competent, with programs and services that reflect the culture and language of the population served. This will ensure access to services based on each youth and their family’s unique needs and eliminate gaps in services.

If you suspect a child is being abused or neglected, call the Indiana Department of Child Services’ Child Abuse and Neglect Hotline today. It is available 24 hours a day, 7 days a week, including weekend and holidays. You can report abuse and neglect anonymously.

Do not wait for someone else to make the call. Your call may be the critical first step in protecting a child.

Indiana Child Abuse and Neglect Hotline: 1-800-800-5556

For more information on how you can be trained to spot child abuse and neglect click here. 

Family support services are community-based services that assist and support parents in their role as caregivers. Family support services promote parental competence and healthy child development by helping parents enhance their strengths and resolve problems that can lead to child maltreatment, developmental delays, and family disruption.

Family support services provide support and assistance to parents across the service continuum. While they are most often intended for families prior to involvement with formal service systems such as child welfare, these services also may be used to support and assist families who have experienced child maltreatment or family disruption. In addition, family support services may be helpful for families receiving in-home services, for those seeking to reunify with a child who has been in out-of-home care, for kinship families caring for their relative children, and for families formed by adoption.

We do not charge you for calling us. Clark Floyd helps families by making service recommendations and linkages that will best meet the needs of your child and family. Families will be asked to provide insurance information as part of this process.

Services recommended and authorized by Clark Floyd SOC are paid by a variety of sources, such as public funds that include Medicaid, commercial insurance or self-pay. Although families may not be charged for certain services, they are not free and families will be asked to provide insurance information as part of their contact with Clark Floyd SOC. All families referred for services who are not already Medicaid eligible will be required to complete an eligibility application.

No. Clark Floyd SOC connects children, youth, and young adults to treatment.